Refund and Cancellation
Golden Dunesis your personal go-to Chilled & Frozen Food brand. For best understanding with Golden Dunes, please read through our FAQs. To provide the best customer satisfaction, we provide the best refund system solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us: firstname.lastname@example.org
Our refund policy
If any of our products fall below as per the standard the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.
- Golden Dunes is unable to procure products: a reasonable time of 7-15 days from the date of authorization has to be given.
- Products faulty on arrival and bad condition.
- Products are lost in deliveries.
- Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case you will have to return all the items in this offer.
- Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.
- We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.
- Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
Other Refund Options
In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy.
What if I pay via Cash on Delivery and seek refund due to cancellation?
Send us your bank account details for refund transfer. The bank account details should match with your account. If not, then a declaration is needed from your side stating the same.
Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us and the refund will reach you in 15 working days.